Refund policy

ABRUPT. RETURN & REFUND POLICY

Every ABRUPT. item is made to order specifically for you. Because of this, we generally do not accept returns, exchanges, or refunds for incorrect size selections, changes of mind, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue. Once the issue is verified, we will work to provide an appropriate replacement or refund at no additional cost to you.

Sizing

Please review the available sizing information before placing your order. Because each product is made to order, we cannot offer returns or exchanges when the wrong size was ordered.

Order Changes & Cancellations

Orders are submitted for production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once production has begun.

Lost Packages

If tracking indicates that your package was lost in transit, please contact us so we can investigate the shipment and determine the appropriate resolution.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights you may have under applicable law.